Before you book
Travel FAQ
Short answers for the questions that come in before a sample is reshaped. Write to us if your dates or destination need a fuller reply.
Into Sri Lanka
What services do you offer for travellers into Sri Lanka?
Airport pickups, hotel and villa bookings, tailor-made tours, private cars, guided excursions, wildlife and safari days, cultural routes, wellness retreats, and the desk support that runs with them.
Do you customise the published samples?
Yes. Every sample on this site can be reshaped for your dates, pace, budget and group size. Nothing is held until the plan is confirmed in writing.
Do I need a visa to visit Sri Lanka?
Most travellers need an Electronic Travel Authorization (ETA). We can help with the application; the fee itself stays outside the tour sample.
What is the best time to visit Sri Lanka?
Sri Lanka works year-round, but the useful coast depends on the month. West and south coasts are usually better from about December to April. The east coast is usually better from about May to September. Hill country and the Cultural Triangle are reachable in either window with the right pace.
Do you offer multilingual guides?
English-speaking guides are the default on the published samples. Guides in German, French, Russian, Chinese and other languages can be arranged when available.
Are the vehicles air-conditioned and insured?
Yes. The cars we use for private tours are air-conditioned and insured for passengers.
Can you arrange travel insurance?
We do not sell travel insurance ourselves. We can point you to reliable providers before you travel.
How do I make a booking?
Write to hello@ctx.lk, call +94 773 553 553, or use the contact form. We confirm the route and the hold in writing once the dates and rooms are clear.
What is your cancellation policy?
Cancellation terms depend on the hotels, parks and services on the confirmed plan, and on how much notice you give. Ask for the written terms with your confirmation.
Outbound from Sri Lanka
Which outbound destinations do you plan?
Maldives, Dubai, Thailand, Singapore, India, Malaysia, Japan, Vietnam, Korea, Greece, Europe and other routes named in the enquiry. Group and private trips are both possible.
Do you help with visas for outbound travel?
Yes. We assist with visa paperwork and documentation for most destinations we plan.
Can I book flights through Ceylon Travelex?
Yes. We are an IATA-certified agent and can book flights with major airlines as part of the trip.
Do you offer group departures?
Yes. Fixed group departures run alongside private and tailor-made options when the destination supports them.